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Overview
The Flexibility and Stability to Offer Diverse Products Bundles from a Single System and on a Single Invoice
When managing a convergent communications business, providers need a single view of their customer base that allows them to deliver on the promise of product bundling and a single invoice. With the ability to manage facilities-based, wholesale, resale and convergent communications companies engaged in providing local, long distance, wireless, data and IP services, Info Directions provides a back office that streamlines operations and provides bottom line value throughout the organization.
Info Directions understands that speed to market and flexibility are paramount in remaining competitive. With CostGuard.NET service providers combine all their available products and services in a single product catalog and use drag and drop capabilities to bundle them into packages to appeal to any number of niche markets.
With CostGuard.NET convergent communications providers can see all the products and services ordered by any one customer and view everything related to the account, from invoices and payments to trouble tickets and collections. With its powerful customer management capabilities, CostGuard.NET helps service providers deliver a superior customer care experience that reduces churn and enhances the efficiency of the entire back office.